Raymond Robbins (Ray)

 Senior Program & Project Manager / IT Leader / Musician

2433 Rosebud Road, Grayson, GA 30017

ray@raymondrobbins.com       (860) 324-2741

• Leadership  (20+ direct reports, near shore and off shore resources.)

• Human Resources (In charge of recruiting, interviewing, hiring, on-boarding, training, career development and performance management.)

• Customer Service (Increased customer service by 20% and a decrease cost of $75K per year by upgrading processes and procedures for quicker response time by staff. Implemented ITIL process to assist with Service Delivery, Help Desk and Customer Service enhancements.)

• Project Management (Successfully managed 20+ projects ranging from budgets of $50K to $1M+ meeting 100% of identified timelines, milestones, and deliverables utilizing Waterfall, AGILE/SCRUM methodology using Jira and TaskRay project management tools.)

• Process Improvement ($7M saved and 10.5% staff reduction realized over three years by centralizing staff, migrating to enterprise services model, and eliminating redundant, independent processes.)

• Vendor Management (In charge of the corporate organizations successful planning, managing and supporting of outsourcing to our vendor partners Tata Consultancy Services including SOW development and compliance.)

• Organizational Transformation (Selected to lead the re-structuring and cost-optimization of the corporate database team.  Within one year successfully restructured team, enhanced department processes, supporting systems and customer service.)

• Transition Management (During corporate reorganization was the project manager that led the effort to transition all database, application development and infrastructure work throughout the new organization.)

• Resource Management (10% hardware platform and $150K per year reduction achieved by consolidating applications, virtualizing servers, standardizing configurations, and retiring underutilized applications and systems.)

• Budget Management ($1M+ year.)

• Infrastructure Management (Managed and maintained infrastructure for corporate organization serving 16 clients, 125 Oracle databases, 90 SQL databases, over 50 applications, Sun, Hewett-Packard Unix and Windows servers, Laptop / Desktop computers.)
  

• Application Management (Working knowledge responsibilities included SQL and Oracle databases, PeopleSoft Financials and Human Resource applications, Salesforce, Connectwise, and Remedy (CRM), Planview, VB6, .Net, Java, SharePoint, Microsoft Office, Windows Products, other software packages.) 

Skills

MANAGEMENT – ADMINISTRATION

• Design, developed and implemented product lifecycle management (PLM) process included leading process meetings from concept to delivery.

• Created and managed the customer on-boarding life cycle process (starting from the initial sale through all phases of implementation), enhancing customer satisfaction by providing ongoing, proactive support throughout the customer on-boarding life cycle.

• Developed SalesForce reports and entry screens processes to assist in the company’s PLM and On-Boarding operation activities and all pre-post implementation adoption activities.

• Collaborated with the marketing team to aid in the marketing research process. (Lead generation, use of marketing tools, customer survey’s, events and sales documentation).

• Increased revenue by reinforcing contractual agreements and negotiated out of scope fees using newly designed and developed statements of work and addendums.

• Hosted daily status calls as well as ad hoc meetings as requested to ensure client satisfaction in an ever-changing environment.
  

• Increased customer service by 20% and a decrease cost of $75K per year by upgrading processes and procedures for quicker response time by staff, implementing ITIL best practices to align with the organizations goal of excellent customer service and business alignment for consistent service delivery.

• Project Manager for complex product enhancements. Facilitated customer requirements phase, identified resource needs, constraints and risk, and defined customer delivery date.

• Program Manager with a team of 10 to 25 (Project Managers, Business Analyst, Infrastructure/System, Developers and Quality Analyst.)  6 month to 3 year completion dates at an average budget of $5M.

• Assisted in defining and facilitating appropriate policies, standards, budgeting plans, and controls for UHT information systems including HIPPA requirements for CMMI implementation.

• Designed and implemented organizational change management activities related to the implementation of software development lifecycle (SDLC), project process and governance were driven across the technical organization. Increased customer software delivery by 25%.

• Selected to be the project leader for the re-structuring and cost-optimization of the corporate organization.  Within one year successfully restructured team, enhanced department processes, supporting systems and customer service. Also led the effort to transition all database, application development and infrastructure work throughout the new organization. There was a $7M savings and 10.5% staff reduction realized over 3 years.​

Employment History

Source Support Services, Inc. Lawrenceville, GA

Program - Product Manager

Gwinnett County Public Schools - Suwanee, GA

Transportation / Bus Manager

The Hartford - Hartford, CT
Director of Information Technology                                                                      ​

​​Aetna, Inc. - Hartford, CT
Professional Development Manager

Insurity - Hartford, CT
Executive Director

UnitedHealth Group - Hartford, CT 

Director of Information Systems

Senior Manager

Manager

​

MANAGEMENT – HUMAN CAPITAL / RESOURCE MANAGEMENT

• Support Human Resources department with needs analysis, job requirements, recruiting, interviewing, hiring, on-boarding, lay-offs, performance reviews, and management of resource transfers.

• Identify training, development and career opportunities for staff members.

• Based on Human Capital needs in charge of the corporate organizations successful planning, managing and supporting of outsourcing to our vendor partners Tata Consultancy Services including SOW development and compliance.

• Responsible for developing work from home policy, guidelines, training and implementation.

• Formulated a training program for new hires and current employee. Conducted research to identify and gather existing material, created a framework for training, and organized peer to peer training sessions.

• Developed the company’s workforce strategy by exploring different job types and requirements to the database organization family.  This work helped reduced the number of job titles and descriptions so that there would be a clearer career path for staff members.

• Managing staff members included Project Managers, Infrastructure Manager, Database Administrators, Data Modelers, Implementation Manager, Application Programmers, System Programmers, System Administrators, Quality Control Analyst, Quality Control Manager, Business Analyst, Customer Service, Customer Success, and Help Desk Manager.

Phillips College - Atlanta, GA

Associates Degree

Business Computer Programming

Professional Experience

• Leadership (teams of 20+)
• Program & Project Management 
• Customer Service
• Process Improvement

• Communication (written & verbal)

• Jira

• TaskRay

• Microsoft Office 365

• ISO 9001 – Quality Management System

• ISO 13485 – QMS Medical Devices

FINANCIAL

• Examined business processes for recommendations and implementation of operational modifications

• Negotiated with leaders and vendors to develop business and technical requirements for RFP’s and SOW’s

• Prepared economic analysis and feasibility studies for capital projects and acquisitions

• Managed enterprise wide compliance with contractual agreements and technology assets

• Analyzed profit and headcount impact of strategic business shifts

• Analyzed software and equipment inventory to aid in costing and billing strategic projects.

2016 - 2025

2016 - 2016

​2007 - 2013

2005 - 2007

2004 - 2005

2002 - 2004

​1999 - 2002

​​1997 - 1999​

A results-driven Program/Project Manager with 15+ years of experience successfully leading complex initiatives, demonstrated expertise in project planning and stakeholder management, consistently delivering projects on time and within budget while driving impactful outcomes across cross-functional teams.

TECHNOLOGY

• Application Management included working knowledge responsibilities of  SQL and Oracle databases,  PeopleSoft Financials and Human Resource system, Banking and Treasury, Building and System Security, Training applications, Remedy, Planview, VB6, .Net, Java, SharePoint.) 

• Corporate infrastructure management serving 16 clients included the analyst, installation, upgrade and maintenance of 125 Oracle databases, 90 SQL databases, over 50 applications, Sun, Hewett-Packard Unix and Windows servers.

• Architectural and system environment responsibility for the use, sizing and purchasing of Mercator, IBM WMQI and MQSeries software and server equipment for various distributed systems interfacing with IBM and Unisys legacy systems. 

• Provided the overall leadership for the DBA/Infrastructure team, systems planning, systems analysis, service delivery and project management with a budget of $5M a year.

• Provided the overall leadership for the foundation and messaging information systems planning, systems analysis, project management and coordination with a budget of $10M+ a year.

• Gathered and interpreted business requirements and created programming specification documents.

• Analyzed current business processes and assessed compatibility with all corporate enterprise applications.

• Analyzed and reviewed information to identify important issues and formulate alternative solutions to IT problems.

• 10% hardware platform and $150K per year reduction achieved by consolidating applications, virtualizing servers, standardizing configurations, and retiring underutilized applications and systems.

• Experienced with SharePoint and Web Builder (GoDaddy) Development.

• Proficient in Microsoft 365 applications including:  Word, Excel, PowerPoint, Access, Publisher, Visio, Project.

• Communication (written & verbal)
• Strategic Planning
• Training & Development
• Salesforce (tools and reports)

• SharePoint

Profile

1984 - 1986

Core Competencies

 Volunteer / Community Service Activities

Education

• Sundance Kidz – Drummer / Leader of musical group that is involved with multiple fundraising events.

• Hole in the Wall Camps (Paul Newman - Founder) – Fundraising, Events, Road Races and Cycling.

• The United Way – Fundraising, Day of Giving, Backpack-A-Thon, and United2Feed.

• Worship Leader at various churches in the North Georgia area.
  

• Involved with multiple area churches to provide entertainment, collections of food and goods for their pantries and provide Thanksgiving and Christmas meals to those in need.